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Update On Effects Of Corona Virus

This page will show any branch closures or effects to the operations of MDP Supplies during the Corona virus (Covid19) outbreak.

As this is a rapidly changing situation we will update this page with all the latest information that we have.

Friday - 03/07/20

Trade Counters
We are gradually reopening our trade counters for click and collect orders. Not all branches are opening immediately, 7 have already reopened for click and collect orders, for full details click here.

Online Orders
We are despatching online orders as we have implemented changes to staff procedures at our warehouses to ensure social distancing of staff.

UK Mainland
These changes, combined with receiving a high volume of orders, means that we have had to temporarily remove our guaranteed next day delivery options. Our teams have been working incredibly hard and have been working overtime to meet the demand.

All orders are being picked and packed as quickly as possible. The vast majority of orders are being despatched within 24 hours of being received but please allow 2-3 working days for delivery. As a company we have made a substantial investment to increase the order handling capacity at key branches and this work, which involves new premises and new staffing, is being completed as quickly as possible.

For NI and Rep of Ireland see below.

We are getting instances of couriers believing a customer's premises are closed due to things like shutters being down. If your premises look closed but you are open please make it more obvious.

Couriers are also not always doing 2nd deliver attempts, so if you are not there on the 1st attempt the parcel is being sent straight back to us, rather than being redelivered.

If you are in Merseyside or Cheshire don't select Tuffnells as a courier as there are big delays at their Haydock depot.

Northern Ireland & Republic Of Ireland Deliveries
The last order time is currently 2pm for Northern Ireland and the Republic of Ireland orders. The Portadown branch is extremely busy and we have now added additional staff to increase the output so leadtimes will gradually improve but currently the delivery time is 2-4 days.

Customer Service
We have increased staffing at our customer service call centre but phone lines are exceptionally busy so we have had to close phone lines at 5pm to allow the team to get back to customers. The call centre is now open 9.00am - 5.00pm Monday - Friday.

Fabrication Department
Our fabrication department is operating normally.

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